Refund policy

Withdrawal, returns and refunds

Contact: SONJA MARKOVIC — French sole trader (EI), 15 Bis Avenue Caravadossi, 06000 Nice, France. Email: latelierdesonja@gmail.com. Telephone: +33 6 62 76 89 99.

1. Notify withdrawal within 14 days

You have 14 days to notify us that you wish to withdraw from the purchase without giving a reason. The period runs from the day after you, or a third party you nominate other than the carrier, receives the goods. For multiple goods ordered together and delivered separately, it runs from receipt of the last item. If the period ends on a Saturday, Sunday or public/non-working holiday, it is extended to the next working day.

Before the period expires, send the model form below or any unambiguous statement to latelierdesonja@gmail.com, or by post to SONJA MARKOVIC EI at the address above. You do not have to use the form. You may also notify withdrawal before delivery. Prior authorisation from the seller is not required.

2. Return the goods

After notifying withdrawal, you must return the goods without undue delay and no later than 14 days after that notification. The deadline is met if you send the goods before it expires. Keep proof of dispatch.

Returns address: Sonja Markovic, 15 Bis Avenue Caravadossi, 06000 Nice, France.

For a change of mind, including an unsuitable size or fit, you pay the direct cost of returning the goods unless applicable law requires us to pay it. You may inspect and try on clothing as you would in a shop. You are liable only for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, subject to the law. Original packaging is helpful if available; its absence alone does not remove your right of withdrawal.

3. Refunds

If you validly withdraw from the entire order under French or EU law, or cancel the entire order under the applicable UK distance selling rules, we refund the price paid and the original standard delivery charge. If you expressly chose express or another more expensive service when a cheaper standard service was offered, we refund the standard charge only. For other international destinations, original delivery charges are not refunded for a change of mind unless applicable law requires reimbursement. These provisions do not limit mandatory consumer rights. For a partial return, initial delivery costs are dealt with according to the amount legally due and the calculation applicable to that order; there is no blanket exclusion.

We refund without undue delay and no later than 14 days after being informed of your decision. For goods, we may withhold the refund until we receive them back or receive evidence that they have been sent back, whichever occurs first, unless we have offered to collect the goods ourselves.

We use the original payment method unless you expressly agree to another method that causes you no fees. Store credit is not imposed as the default. No automatic flat deduction of customs charges applies to a statutory refund.

Faulty or non-conforming goods

If the goods are faulty or do not conform to the contract, contact latelierdesonja@gmail.com, describe the problem and, if possible, include the order reference. We will arrange the appropriate statutory remedy and bear the necessary costs. If we sent the wrong item, we also cover the necessary cost of its return. This is separate from withdrawal and is not limited to 14 days. Photographs may help us assess the issue, but they are not a general condition that removes your rights. Your statutory guarantees remain applicable.

Exchanges and exceptions

We do not offer a general voluntary 30-day returns period. An exchange for personal preference may be considered on request; it is not guaranteed and its terms must be agreed before it is carried out. Requesting an exchange does not suspend the withdrawal period. Statutory remedies do not depend on acceptance of a voluntary exchange.

Standard clothing remains eligible, including handmade clothing. Genuine personalisation may fall within a statutory exception only if its conditions are met and disclosed before purchase.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. You may also use any other unambiguous statement.

To: SONJA MARKOVIC — EI, 15 Bis Avenue Caravadossi, 06000 Nice, France; latelierdesonja@gmail.com.

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Goods / service concerned: ........................................

Ordered on (*) / received on (*): ........................................

Name of consumer(s): ........................................

Address of consumer(s): ........................................

Signature of consumer(s) (only if this form is submitted on paper): ........................................

Date: ........................................

(*) Delete as appropriate.

Order reference (optional): ........................................

These rules do not reduce rights acquired under earlier orders.