Terms of sell
Shipping cost :
See item details for estimated arrival date. All orders ship within 2–3 business days ensuring prompt delivery. If you need a last minute special and fast delivery request, let me know directly by private message so that I can make the necessary.
Customs and import taxes
For the United States, our shipping terms are DDP: the customer should not have additional import duties or taxes to pay on delivery. Contact us if the carrier requests such a payment. For other destinations outside the European Union, any import duties and taxes are payable by the customer. Statutory rights in the event of delayed delivery remain applicable.
Payment options :
Secure options :
L'Atelier De Sonja treats your payment information securely. Payments are processed by the payment providers offered at checkout, using the information necessary to perform the payment.
Seller and scope
SONJA MARKOVIC — French sole trader (entrepreneur individuel — EI)
15 Bis Avenue Caravadossi, 06000 Nice, France
SIREN : 810 395 806 · SIRET : 810 395 806 00062
TVA / VAT : FR91810395806
latelierdesonja@gmail.com
06 62 76 89 99 · +33 6 62 76 89 99
These terms govern distance sales of clothing through L’atelier de Sonja to consumers acting for non-business purposes. The applicable terms are those made available when you place your order. The French version is the drafting reference; the English version expresses the same rights without limiting any mandatory protections.
Products
Each product page presents the item’s essential characteristics, composition, sizes and price. Photographs accompany the description. Colour-display differences do not exclude the statutory guarantee of conformity.
Right of withdrawal
You have 14 days to notify us that you wish to withdraw from the purchase without giving a reason. The period runs from the day after you, or a third party you nominate other than the carrier, receives the goods. For multiple goods ordered together and delivered separately, it runs from receipt of the last item. If the period ends on a Saturday, Sunday or public/non-working holiday, it is extended to the next working day.
Before the period expires, send the model withdrawal form or any unambiguous statement to latelierdesonja@gmail.com, or by post to SONJA MARKOVIC EI, 15 Bis Avenue Caravadossi, 06000 Nice, France. You do not have to use the form. You may also notify withdrawal before delivery. Prior authorisation from the seller is not required.
Returning goods and their condition
After notifying withdrawal, you must return the goods without undue delay and no later than 14 days after that notification. The deadline is met if you send the goods before it expires. Keep proof of dispatch.
Physical returns address: Sonja Markovic, 15 Bis Avenue Caravadossi, 06000 Nice, France.
For a change of mind, you bear the direct cost of returning the goods. You may inspect and try on clothing as you would in a shop. You are liable only for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, subject to the law. Original packaging is helpful if available; its absence alone does not remove your right of withdrawal.
Refund following withdrawal
If you withdraw from the entire order, we refund the amounts paid, including standard delivery costs. We do not refund the extra cost resulting from your express choice of a delivery method more expensive than our standard delivery. For a partial return, initial delivery costs are dealt with according to the amount legally due and the calculation applicable to that order; there is no blanket exclusion.
We refund without undue delay and no later than 14 days after being informed of your decision. For goods, we may withhold the refund until we receive them back or receive evidence that they have been sent back, whichever occurs first, unless we have offered to collect the goods ourselves.
We use the original payment method unless you expressly agree to another method that causes you no fees. Store credit is not imposed as the default. No automatic flat deduction of customs charges applies to a statutory refund.
Exceptions and exchanges
Standard clothing is not excluded from withdrawal merely because it is handmade or produced after an order. An exception for goods made to your specifications or clearly personalised may be applied only where the legal conditions are actually met and you were informed before purchase. No blanket hygiene, perishable-goods or digital-content exclusion is applied to standard clothing.
We do not offer a general voluntary 30-day returns period. An exchange for personal preference may be considered on request; it is not guaranteed and its terms must be agreed before it is carried out. Requesting an exchange does not suspend the withdrawal period. Statutory remedies do not depend on acceptance of a voluntary exchange.
Faulty goods and statutory guarantees
If the goods are faulty or do not conform to the contract, contact latelierdesonja@gmail.com, describe the problem and, if possible, include the order reference. We will arrange the appropriate statutory remedy and bear the necessary costs. This is separate from withdrawal and is not limited to 14 days. Photographs may help us assess the issue, but they are not a general condition that removes your rights.
French statutory guarantees — equivalent English translation
The consumer has two years from delivery of the goods to invoke the statutory guarantee of conformity if a lack of conformity becomes apparent. During this period, the consumer only has to establish that the lack of conformity exists, not the date when it arose.
Where the contract for the sale of goods provides for continuous supply of digital content or a digital service for more than two years, the statutory guarantee applies to that content or service throughout the agreed supply period. During that period, the consumer only has to establish the existence of the lack of conformity affecting the digital content or service, not the date when it arose.
The statutory guarantee of conformity requires the trader, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The statutory guarantee of conformity entitles the consumer to repair or replacement within thirty days of the request, free of charge and without significant inconvenience.
If the goods are repaired under the statutory guarantee of conformity, the initial guarantee is extended by six months.
If the consumer requests repair but the seller imposes replacement, the statutory guarantee of conformity is renewed for two years from the replacement date.
The consumer may obtain a price reduction while keeping the goods, or end the contract and obtain a full refund in exchange for returning the goods, if:
1. The trader refuses to repair or replace the goods;
2. Repair or replacement takes place after thirty days;
3. Repair or replacement causes significant inconvenience to the consumer, in particular where the consumer permanently bears the costs of taking back or removing the non-conforming goods, or the costs of installing repaired or replacement goods;
4. The lack of conformity persists despite the seller’s unsuccessful attempt to bring the goods into conformity.
The consumer is also entitled to a price reduction or termination of the contract where the lack of conformity is serious enough to justify an immediate reduction or termination. In that case, the consumer does not have to request repair or replacement first.
The consumer is not entitled to end the sale if the lack of conformity is minor.
Any period during which the goods are unavailable for repair or replacement suspends the remaining guarantee period until the repaired goods are delivered.
These rights arise under Articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who in bad faith obstructs implementation of the statutory guarantee of conformity may incur a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).
The consumer also benefits from the statutory guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code for two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or a full refund in exchange for their return.
Complaints and consumer mediation
First send your written complaint to L’atelier de Sonja at latelierdesonja@gmail.com or to Sonja Markovic, 15 Bis Avenue Caravadossi, 06000 Nice, France.
If your prior written complaint has not led to a satisfactory resolution, you may refer the dispute free of charge to the following consumer mediation body:
CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu, 75008 Paris, France
Tel.: 01 89 47 00 14
www.cm2c.net
You may submit your request using the consumer referral form or by post to CM2C at the address above. Include evidence of your prior complaint and SONJA MARKOVIC’s SIRET number: 81039580600062. The request must be submitted no later than one year after that written complaint, subject to the other statutory admissibility conditions. See CM2C’s referral procedure.
Mediation is voluntary for the consumer and does not remove the right to bring a claim before the competent court. Advice or expert assistance that you choose to obtain may involve costs payable by you.
Liability and applicable law
The seller is responsible for proper performance of its obligations as provided by law. Nothing in these terms excludes statutory guarantees or liabilities that cannot lawfully be excluded. Statutory force-majeure rules remain applicable without a blanket exclusion for every transport or customs delay.
French law forms the basis of these terms. This choice does not deprive consumers of mandatory protections available under the applicable law, including those of their habitual residence where conflict-of-laws rules so provide. No French or foreign court is imposed contrary to the applicable jurisdiction rules. Accepting international orders is not a claim of worldwide legal compliance.
Personal data
Data processing is described in the privacy policy. Accepting these terms does not constitute consent to newsletters or advertising trackers.
The terms applicable to orders already concluded remain preserved.